Student Support
Support Services
All staff at Melbourne Trades College are available to provide general advice, assistance and support with matters such as studying, assessment, accommodation assistance, English language problems and counselling. Students requiring special or intensive assistance may contact student support officer who may refer them to external support services if required.
Melbourne Trades College will offer reasonable support to overseas students to enable them to achieve expected learning outcomes regardless of the overseas student’s place of study or the mode of study of the course, at no additional cost to the overseas student. However, students might have to pay the fee charged by the external services.
Melbourne Trades College will facilitate access to learning support services consistent with the requirements of the course, the mode of study and the learning needs of the student or student cohorts. Melbourne Trades College has documented processes that it implements for supporting these processes.
Student Support Officer is available to be the point of contact for students who require support. Student Support Officer will have up-to-date details of the Melbourne Trades College’s support services. All administration and academic staff will provide student support in their respective areas to assist the student.
Student Support Officer
Email : info@melbtc.vic.edu.au
Contact : 03 7066 5255
Arrival Assistance
Melbourne Trades College can provide arrival assistance to students by informing and guiding them about the arrival assistance provided at Melbourne Airport. There is a Student’s Welcome Desk available at Melbourne airport run by the government. It is open at key student arrival times and offers information, advice and a welcome pack when you arrive. Visit https://www.studymelbourne.vic.gov.au/ for more information.
Melbourne Trades College provides airport pick up on pre-arranged basis. Students are required to fill the Airport Pick up form available on Melbourne Trades College’s website : www.melbournetradescollege.vic.edu.au or students can email their request for Airport pick up at info@melbtc.vic.edu.au Students are requested to contact Melbourne Trades College at 03 7066 5255 in advance, preferably, preferably within 5 working days to avoid any inconvenience. Read More
Language, Literacy and Numeracy Support
Melbourne Trades College has an appointed LLN support officer to provide LLN Support to students. Support services are offered to all students. In the event that a Trainer/Assessor identifies students with LLN difficulties or where students require or request additional LLN support. Appropriate strategies will be implemented to assist them with their learning. Additional support will be provided by the college with ACSF Support plan.
Students are requested to speak to LLN Support officer or Administration Manager to discuss about the support measures that they might need. Melbourne Trades College will provide support with no additional cost. The confidentiality of students who require additional support services and appropriate strategies are in accordance with our Privacy Policy.
Note : Please refer to student support and welfare policy under forms and policies under information section.
Information, Technology Support
Students need to feel comfortable with the I.T. environment at Melbourne Trades College and at home. Many of your assessments are based upon work you will complete using your own laptop and I.T. facilities available to you. Students who experience difficulties with I.T services are required to meet Student Support Officer on campus or
Call : 03 7066 5255
Email: info@melbtc.vic.edu.au
Note : Please refer to student support and welfare policy under forms and policies under information section.
Academic Support
Students may have concerns about their academic performance or other related issues that are placing them at risk of not achieving the requirements of their course. Students can gain advice and support in ensuring they maintain an appropriate academic level, and general support to ensure that they achieve satisfactory course progress. A student’s course progress and attendance are monitored and proper guidance and support is provided if unsatisfactory course progress or low attendance has been identified.
A student can discuss any academic or other related issues to study at Melbourne Trades College at any time with the student support officer. The student support officer will be able to provide advice and guidance, or referral, where required.
We carefully monitor course progress to ensure students do not fall behind course requirements, because we want our Students to succeed.
Note : Please refer to student support and welfare policy under forms and policies under information section.
Disability Support
Australia has a law that protects individuals from discrimination in many areas of public life, including education. A person with disability has just as much right to study as any other student.
Melbourne Trades College will apply reasonable adjustment for students with disability. However reasonable adjustment applied must not be detrimental for the students to achieve course outcomes. Melbourne Trades College will apply reasonable adjustments to the level it can.
This means that the college cannot and will not:
- Refuse admission on the basis of disability.
- Accept a student with a disability on less favourable terms than other students (for example, asking for higher fees).
- Deny or limit access to a student with disability (for example, not allowing access to excursions, or having inaccessible student common- rooms or lecture facilities).
Note : Please refer to student support and welfare policy under forms and policies under information section.
Melbourne Trades College can provide arrival assistance to students by informing and guiding them about the arrival assistance provided at Melbourne Airport. There is a Student’s Welcome Desk available at Melbourne airport run by the government. It is open at key student arrival times and offers information, advice and a welcome pack when you arrive. Visit https://www.studymelbourne.vic.gov.au/for more information.
Melbourne Trades College provides airport pick up on pre-arranged basis. Students are required to fill the Airport Pick up form available on Melbourne Trades College’s website: www.melbournetradescollege.vic.edu.au or students can email their request for Airport pick up at: info@melbtc.vic.edu.au Students are requested to contact Melbourne Trades College at PHONE: 03 7066 5255 in advance, preferably, preferably within 5 working days to avoid any inconvenience.
Airport pick up fees: AU$100
There is a help desk available at the airport for international student to assist students in finding suitable airport pick up services e.g. UBER, Sky Bus and taxi services.
Melbourne Trades College has an appointed LLN support officer to provide LLN Support to students. Support services are offered to all students. In the event that a Trainer/Assessor identifies students with LL&N difficulties or where students require or request additional LL&N support. Appropriate strategies will be implemented to assist them with their learning. Additional support will be provided by the college with ACSF Support plan.
Students are requested to speak to LLN Support officer or Administration Manager to discuss about the support measures that they might need. Melbourne Trades College will provide support with no additional cost. The confidentiality of students who require additional support services and appropriate strategies are in accordance with our Privacy Policy.
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Emergency Contact List
Fire, ambulance, police (life-threatening emergencies): Ring: 000
Emergency Contact
Emergency Fire Police Ambulance : 000 (zero, zero, zero)
State Emergency Services (SES) : 132 500
Non-Emergency Police : 131 444, 9247 6666
Poisons Information Centre: [24 hours] : 131 126
Care Ring: 24-hour counselling service : 136 169
Life Line: 24-hour service : 131 114
Public transport & timetables : 131 638
Accident Towing : 131 176
Dentists: Dental Hospital Service [Emergency Only] : 9341 1040
Search and rescue-Australian Maritime Safety Authority : Within Australia - 1800 627 484 Outside Australia - +61 2 6279 5000
Nurse On Call: AMA Victoria's Doctor Search : 1300 606024
Doctor on call GP2home (General medical practitioner) : (03) 8341 1888 (24 hours)
Hospitals and Medical Issues
The Alfred: (03) 9076 2000
Austin Hospital: (03) 9496 5000
Royal Children’s Hospital: (03) 9345 5522
Royal Women’s Hospital: (03) 8345 2000
Royal Melbourne Hospital: (03) 9342 7000
St Vincent’s Hospital: (03) 9411 7111
Solicitors/ Lawyer
The Institute of Arbitrators Mediators Australia: Free call 1800 651 650
Victoria Legal Aid: www.legalaid.vic.gov.au
Other Support Services
Lifeline: 13 11 14 (24-hour counselling service)
Men’s line Australia: 1300 78 99 78
Grief line (Telephone Counselling Service): 1300 845 745
Direct Line (Drug and alcohol service): 1800 888 236
Crisis Help: 1800 627 727
Domestic Violence Resource Centre Victoria: 1800 737 732
Direct Line (Drug and alcohol service): 1800 888 236
Crisis Accommodation Information (Homelessness Help Services): 1800 627 727
The Gambling Help Line: 1800 858 858
Emergency Contact
Emergency Fire Police Ambulance : 000 (zero, zero, zero)
State Emergency Services (SES) : 132 500
Non-Emergency Police : 131 444, 9247 6666
Poisons Information Centre: [24 hours] : 131 126
Care Ring: 24-hour counselling service : 136 169
Life Line: 24-hour service : 131 114
Public transport & timetables : 131 638
Accident Towing : 131 176
Dentists: Dental Hospital Service [Emergency Only] : 9341 1040
Search and rescue-Australian Maritime Safety Authority : Within Australia - 1800 627 484 Outside Australia - +61 2 6279 5000
Nurse On Call: AMA Victoria's Doctor Search : 1300 606024
Doctor on call GP2home (General medical practitioner) : (03) 8341 1888 (24 hours)
Hospitals and Medical Issues
The Alfred: (03) 9076 2000
Austin Hospital: (03) 9496 5000
Royal Children’s Hospital: (03) 9345 5522
Royal Women’s Hospital: (03) 8345 2000
Royal Melbourne Hospital: (03) 9342 7000
St Vincent’s Hospital: (03) 9411 7111
Solicitors/ Lawyer
The Institute of Arbitrators Mediators Australia: Free call 1800 651 650
Victoria Legal Aid: www.legalaid.vic.gov.au
Other Support Services
Lifeline: 13 11 14 (24-hour counselling service)
Men’s line Australia: 1300 78 99 78
Grief line (Telephone Counselling Service): 1300 845 745
Direct Line (Drug and alcohol service): 1800 888 236
Crisis Help: 1800 627 727
Domestic Violence Resource Centre Victoria: 1800 737 732
Direct Line (Drug and alcohol service): 1800 888 236
Crisis Accommodation Information (Homelessness Help Services): 1800 627 727
The Gambling Help Line: 1800 858 858
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